Illuminae : The Illuminae Files_01

Refunds

The Reading Nook can provide a refund to the original payment method or provide a store voucher which can be redeemed online for the customer that has submitted the return claim. Orders will be refunded in full if you have received the incorrect product, a faulty product or a damaged product. 

Change Of Mind Returns

We accept that sometimes you might purchase an item and no longer require it for a number of reasons. Therefore, we offer a 30 day return policy to ensure all customers are satisfied with their purchase. Items purchased must be returned to us within 30 days of receipt for a full refund of the value of the goods. We do not offer refunds for postage costs. Change of mind returns will only be accepted if they have not been used are are in the original packaging.

To begin a change of mind return claim, please email sales@thereadingnook.com.au with your order number. We will email instructions on where to send your return and other applicable information.

We encourage you to send your parcel via registered post. We will not refund items that are lost in the mail. We will notify you upon us receiving your returned item and funds will be credited to the original payment method used to order. Please allow up to 7 business days for refunds to show up in your bank account.

Faulty Products

If you receive a faulty item, please send a description of the fault and your name and order number to sales@thereadingnook.com.au and we will initiate a faulty product return claim and provide instructions for the return.

Missing Puzzle Pieces

Before contact us about missing puzzle pieces, please contact the manufacturers. They are often aware of defective items and will often replace missing/defective pieces. If the manufacturer is unable to assist you, then please contact us at sales@thereadingnook.com.au and specify your issue, order number and puzzle product code. Here are some of our major puzzle manufacturers and their contact details:

• Ravensburger

Phone: 1800 675 772

Email: sales@ravensburger.com.au

• Hinkler (Mindbogglers)

Phone: +61 3 9552 1333

Disclaimer

We have tried our best to ensure our website is accurate however it is possible that an occasional error may occur. Therefore, we cannot be held responsible for typographical errors, product changes, availability or price variations.

Our Products

It is your responsibility to ensure that the product you purchase is the product you want. We will not be held responsible for items purchased that were not the intended item. If you require further information on an item, please email sales@thereadingnook.com.au for product information not listed on the website.