Shipping Information
Please be aware that Australia Post is currently experiencing delays due to high volume. Please allow extra time for your delivery to arrive. For further information please visit the Australia Post website.
*Free Standard Shipping For Orders Over $100
Standard Delivery
Location: Australia
Carrier: Australia Post
Price: $9.95 flat rate anywhere in Australia
Time: Generally 3-7 business days for metro areas
Tracking Included: Yes
Standard Delivery with Insurance
Location: Australia
Carrier: Australia Post
Price: $10.95 flat rate anywhere in Australia
Time: Generally 3-7 business days for metro areas
Tracking Included: Yes
Express Delivery
Location: Australia
Carrier: Australia Post
Price: $15.95 flat rate anywhere in Australia
Time: Generally 1-3 business days for metro areas
Tracking Included: Yes
Book Orders
Location: Australia
Carrier: Australia Post
Price: $4.95 flat rate (does not apply to combination orders)
Time: 4-10 business days for metro areas
Tracking: Upon request we can provide tracking/proof of delivery
Additional Information
Combination Orders
Orders that include books may be subject to a split shipment. We will do our best to send a notification that an item has been sent in a split shipment, however, we cannot guarantee a notification. All processing times and delivery estimates are still applicable to split shipments.
Processing Times
Book Orders: 1-2 business days.
All Other Orders: Orders for in-stock items before 11am AEST are dispatched same day Mon-Fri.
If purchased after 11am, the order will be dispatched the next business day.
This applies to both standard and express shipping. In the event the website was showing in-stock and was incorrect, you will be contacted about additional processing times for the order with the option for cancellation.
*Free Shipping
Our free shipping option is available to customers that spend over $100. The total order of products must be greater than $100 which does not include the total after postage charges. Once you spend over $100, an option will be available to select free standard shipping. If you require express post, our $15.95 flat fee will apply.
Disclaimer
Business days exclude weekends and public holidays. Please note that all delivery times quoted are for reference purposes only and cannot be guaranteed. We make every effort to ensure your order is processed as quickly as possible, but we will not be held liable for delays as a result of Australia Post. If you wish to return the item due to a delay and no longer need it, you will need to return the item and shipping costs will not be refunded. All delivery times are in addition to processing times.
Incorrect/Incomplete Address
Please ensure your delivery address is correct. You are responsible for entering the correct address, and we will not be held liable for incorrect/incomplete addresses. In the event a parcel is returned to us as a result of an incomplete/incorrect address being provided, you will be charged a flat fee of $14.95 for the item to be re-sent.
Order Holds
We are able to hold orders if requested. In the event you would like to make a purchase and have the order held, please contact sales@thereadingnook.com.au immediately after placing the order to ensure that we are able to place a hold on the order. Please note that orders will be held up to a period of (14) days from the date of purchase. After this period, orders will be dispatched to the designated shipping address.
*Pre-orders are not covered in order holds and will be dispatched on the advertised release date.
Collection of Orders
We will provide information and tracking on all items other than books. If your order is taken to the Post Office to await collection, please ensure you collect the item within 10 business days. In the event the item is not collected and returned to us, you will be charged a fee of $14.99 for re-delivery. If a refund is requested as a result of an order not being collected, a $12 return to sender fee and the original postage cost will be subtracted from the refund.
IMPORTANT: We hold the right to refuse and cancel any order we think may be fraudulent, suspicious or does not meet the requirements above.
